Resident Survey

Dear Resident:

We are looking for ways to improve services to our residents, and we would like your help. By giving our residents a means to voice their views and/or concerns, this survey will help us identify those areas that are in need of improvement.

Please take a minute to provide your feedback by answering the survey questions below

Was the ARHA front desk staff professional and helpful?

Yes

Did your Housing Specialist appointment occur on time (no more than a 15 minute wait)?

Yes

Was your Housing Specialist prepared and knowledgeable about the subject of your visit?

Yes

Did the Housing Specialist return your calls and/or emails within 24 business hours?

Yes

Was your Housing Specialist and/or Inspector helpful, polite and professional when talking to you (phone, email, in person)?

Yes

Did your Housing Specialist complete tasks, arrangements and/or transactions that you needed in a timely manner?

Yes

If you came to the office without a scheduled appointment, were you seen by an Asset Management staff member (Specialists, Supervisors, etc.)?

Yes

Was Asset Management staff (Specialists, Supervisors) helpful in answering questions & resolving issues about your housing, such as, rent, portability, changing units, leasing issues, and/or legal matters, etc.?

Yes

Rating the quality of our Asset Management services and staff, on a scale of 1 to 5, with 1 being the worst and 5 the best, how would you rate us?

1 = Unacceptable

2 = Needs Improvement

3 = Average

4 = Good

5 = Excellent

If you have rated us as a “1” or “2”, or checked “No” to any of the previous questions (1-8), please give us a brief description of the problem(s) and/or the reason(s) why you are not satisfied. Additionally, you are welcome to provide any comments or suggestions you may have.

If you would like us to contact you on any issues stated above, please leave your name and email address below and we will get back to you as soon as possible.

Name

We would like to thank you for taking the time to complete this survey. We give our assurance that the information provided will be used only for the purpose of improving our resident services so that we may continue to achieve our goal to make ARHA a better and increasingly responsive organization for the families that we serve.

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@ Dec 31