Maintenance Survey

Dear Resident,

We are looking for ways to improve the service to our residents and would like your feedback on how we are doing. This survey will help us to identify areas that need to be improved and offer an opportunity for our residents to voice concerns.

Please take a minute to answer the following questions.

Was the work completed as per your request?

Yes

Was the work completed in a timely manner?

Yes

Was the maintenance technician knowledgeable on the subject and the repairs?

Yes

Was the maintenance technician polite and respectful to you and/or your family members?

Yes

Was there anything work left unfinished by the maintenance technician?

Yes

Please rate the overall quality of the service, based on your responses above, using a scale of 1 to 5, with 1 being the best and 5 the worst, how would you rate us ?

1 = Excellent

2 = Good

3 = Average

4 = Need Improvements

5 = Unacceptable

If you have answered No to any of the previous questions 1 thorough 5, please give us a brief description of the problem or the reason why you are not satisfied:

If you would like us to contact you on any issues stated above, please leave your name and email address below and we will get back to you as soon as possible.

Name

Thank you for taking the time to complete this questionnaire. We give you our assurance that this information will only be used to improve our maintenance services. Our goal is to make ARHA a better and increasingly responsive organization for the families that we serve.

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