Senior Center Assistant Manager
Responsible for planning, organizing, and conducting activities, events, programs, or services that support the personal, social, and cultural growth of Seniors ages sixty-two (62) plus. The Senior Center Assistant Manager assists in the day–to-day operations, management, and outreach for the Senior Center at Charles Houston. The duties listed below are illustrations of the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related to, or a logical assignment in association with this position.
Duties and Responsibilities
- Plans, implements and leads senior center daily activities as assigned by the Senior Center Manager.
- Provides technical assistance in the coordination and delivery of community support services that lead to empowerment for residents.
- Assists with the daily operations of the congregate meals portion of the senior program, and ensures that staff are adhering to the standards set forth by VDA.
- Ensures arrival and serving temperatures of lunch meals are appropriate and accurate.
- Manages and coordinates volunteer recruitment.
- Performs community outreach as directed to prospective participants and supportive agencies.
- Establishes and sustains interpersonal relationships.
- Conducts intake interviews with perspective participants in the absence of the Senior Center Manager or as assigned.
- Records the daily attendance and daily lunch counts for center participants.
- Compiles attendance and lunch statistics for the Manager’s monthly reports
- Performs other related duties as assigned.
Qualifications and Knowledge
- A Bachelor’s degree in Human Services, Public Administration, Sociology, Psychology, Social Work or a closely related field from an accredited college or university and three (3) or more years of experience in senior and elderly care are preferred.
- Thorough knowledge of biological, psychological and social aspects of aging.
- Thorough knowledge of the impact of disabilities and illness on aging.
- Thorough knowledge of Authority operating policies and procedures, pertinent HUD regulations, and federal, state, and local laws and regulations pertaining to public housing authorities.
- Ability to successfully complete and obtain a license in food service management.
- Must be able to establish and maintain effective working relationships with subordinates, co-workers, and persons outside the Authority.
- Ability to accurately and completely document in writing appropriate events and activities.
- Ability to plan, direct, and supervise the work of others, to delegate responsibility and authority, and to hold subordinates accountable for tasks assigned.
- Knowledgeable of the nutrition needs of older adults, and presents a pleasant, patient and problem solving demeanor.
- Ability to communicate with persons of varying socioeconomic backgrounds.
- Ability to identify operational problems and develop effective solutions.
- Ability to prepare clear and concise narrative and statistical reports, and deal effectively with situations requiring tact and diplomacy.
- Ability to operate appropriate Authority computer equipment and software packages.
- Ability to obtain CPR and First Aid Certification.
- Valid driver’s license and good driving record.
- Valid Food Handler’s/Manager’s Certification required for monitoring daily meal service.
Supervision Given and Received
The Senior Center Assistant Manager receives instructions from the Manager of the Senior Center at Charles Houston or their designee, regarding Authority goals, priorities, and special assignments. The employee routinely works under the direction of the Senior Center Manager. Normally the Assistant Manager makes independent decisions pertaining to situations not covered by specific guidelines, but the Senior Center Manager should be consulted about serious or unusual circumstances. The work of the employee is reviewed for progress and achievement of goals, as appropriate, to ensure compliance with procedures.
The employee provides guidance to subordinates in developing activities, setting priorities, establishing timelines, and modifying or making changes in the course of achieving global priorities.
The employee monitors the work of subordinates for accuracy, completeness, conformity to policy, and achievement of goals or objectives.
Guidelines followed by the Senior Center Assistant Manager include established policies and procedures, traditional practices, published laws, regulations, handbooks, codes, and ordinances. Materials used vary with the issues and the entities involved, and independent research is necessary depending on the activity and/or project requirements.
The Senior Center Assistant Manager must identify the work that needs to be done, determine how to accomplish it, and coordinate, integrate, and prioritize a variety of tasks or assignments. The employee must make regular decisions involving usual and unusual circumstances, conflicting data, conflicting and competing demands, or other non-routine occurrences.
Decisions and issues facing the employee involve multiple organizational units. Difficulty may be experienced in convincing staff, peers, and other individuals to concur with decisions made regarding fair and equal treatment of residents, day-to-day priorities, operational objectives, and goals.
Scope and Effect
The Senior Center Assistant Manager’s work affects other Authority departments, its’ residents, and can determine to a great extent the quantity and quality of resident services the Authority is able to provide to seniors. Successful accomplishment of work responsibilities by the employee ensures the Authority is operationally efficient and consistently rated as a standard or high performer by HUD and enhances the Authority's ability to provide housing that is decent, safe, and sanitary, with adequate services for its residents.
The Senior Center Assistant Manager may have contact with a broad range of individuals including: co-workers, applicants, residents, business firms, community organizations, and consultants. Personal contacts serve multiple purposes including: giving or gaining information, planning, coordinating, advising, motivating, influencing, directing persons or groups, justifying, defending, negotiating, and resolving significant, controversial and/or sensitive issues.
At times, persons contacted may be skeptical, uncooperative, unreceptive, hostile, or willing to express different viewpoints and objectives.
- Work is principally sedentary, but may involve some physical exertion, such as kneeling, crouching, or lifting to obtain files and records, and eyestrain from working with computers and other office equipment.
- Must be able to sit or stand for up to eight hours at a time while performing work duties.
- Must be able to bend, stoop, push, and pull in the performance of office-related duties.
- Must be able to use fingers bilaterally and unilaterally, to operate office equipment.
- Must be able to perform essential job functions, in an environment that will sometimes include increased levels of work-related stress.
- Must have vision and hearing corrected to be able to perform essential job functions.
- Must maintain punctuality and attendance as scheduled.
Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted, and ventilated.